Shipping policy

Shipping Policy

Effective Date: May 13, 2026

Thank you for shopping with Foldy Mop. We are committed to delivering your orders safely and on time.

Order Processing

  • Orders are usually processed within 1–3 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery timelines:

  • Kerala: 2–5 business days
  • Other locations in India: 4–8 business days

Delivery times may vary depending on courier availability and location accessibility.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping offers may be available on selected orders or promotions.

Order Tracking

Once your order is shipped, tracking details may be shared through:

  • SMS
  • WhatsApp
  • Email

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Courier service issues
  • Incorrect shipping information

If your package is significantly delayed or lost, please contact us for assistance.

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for orders delayed or undelivered due to incorrect address or phone number provided by the customer.

Damaged Packages

If you receive a damaged package:

  • Take clear photos/videos immediately
  • Contact us within 24 hours of delivery

Contact Us

For shipping-related queries, contact us: