Refund policy

Return & Refund Policy

Effective Date: May 13, 2026

Welcome to Foldy Mop. We value your trust and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only for:

  • Damaged products
  • Defective items
  • Wrong item delivered

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The product must be unused and in its original packaging.
  • Proof of purchase and product images/videos are required.

Non-Returnable Items

We do not accept returns for:

  • Used products
  • Items damaged due to misuse
  • Products returned without original packaging
  • Change-of-mind purchases

Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • In COD orders, refunds may be processed via bank transfer or UPI.

Replacement Policy

If you receive a damaged or defective product, we may offer:

  • Replacement of the same product, or
  • Full refund if replacement is unavailable

Cancellation Policy

  • Orders can be cancelled only before shipment.
  • Once shipped, cancellation requests may not be accepted.

Contact Us

For return, refund, or replacement requests, contact us:

We are committed to resolving your concerns as quickly as possible.