Return & Refund Policy

Effective Date: May 13, 2026

Welcome to Foldy Mop. We value your trust and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only for:

• Damaged products
• Defective items
• Wrong item delivered

To be eligible for a return:

• The request must be made within 7 days of delivery.
• The product must be unused and in its original packaging.
• Proof of purchase and product images/videos are required.

Non-Returnable Items

We do not accept returns for:

• Used products
• Items damaged due to misuse
• Products returned without original packaging
• Change-of-mind purchases

Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• In COD orders, refunds may be processed via bank transfer or UPI.

Replacement Policy

If you receive a damaged or defective product, we may offer:

• Replacement of the same product, or
• Full refund if replacement is unavailable

Cancellation Policy

• Orders can be cancelled only before shipment.
• Once shipped, cancellation requests may not be accepted.

Contact Us

For return, refund, or replacement requests, contact us:

• Email: pearlezas@gmail.com
• WhatsApp: 9539348384
• Instagram: @officialfoldymop

We are committed to resolving your concerns as quickly as possible.

Privacy Policy

Effective Date: May 13, 2026

Welcome to Foldy Mop. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

We may collect the following information:

• Name
• Phone number
• Email address
• Shipping and billing address
• Payment details (processed securely through payment providers)
• Order history
• Device and browser information

How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Send order updates and service notifications
• Improve our website and customer experience
• Prevent fraud and unauthorized activities
• Send promotional offers (only if you agree)

Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

• Delivery and logistics partners
• Payment gateway providers
• Service providers necessary for business operations
• Legal authorities if required by law

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to:

• Improve website functionality
• Analyze website traffic
• Remember customer preferences

You can disable cookies through your browser settings if preferred.

Your Rights

You may contact us to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Opt out of promotional communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy, contact us:

• Email: pearlezas@gmail.com
• WhatsApp: 9539348384
• Instagram: @officialfoldymop

Terms of Service

Effective Date: May 13, 2026

Welcome to Foldy Mop. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

General

• These Terms apply to all users of the website.
• By placing an order, you confirm that the information provided is accurate and complete.
• We reserve the right to update or modify these Terms at any time without prior notice.

Products & Pricing

• All product prices are listed in applicable currency and are subject to change without notice.
• We try to ensure that all product descriptions and images are accurate; however, minor variations may occur.
• Availability of products is subject to stock.

Orders

• We reserve the right to accept or cancel any order at our discretion.
• Orders may be cancelled due to:
  • Product unavailability
  • Incorrect pricing
  • Suspicious or fraudulent activity
  • Incomplete customer information

Payments

• Payments must be completed through approved payment methods available on the website.
• In case of payment failure, the order will not be confirmed.

Shipping & Delivery

• Delivery timelines are estimates and may vary depending on location and courier services.
• We are not responsible for delays caused by logistics providers or unforeseen circumstances.

Returns & Refunds

• Returns and refunds are governed by our Return & Refund Policy.
• Customers must follow the return process mentioned in the policy.

User Responsibilities

You agree not to:

• Use the website for unlawful activities
• Attempt to disrupt website operations
• Misuse or copy website content without permission
• Submit false or misleading information

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Foldy Mop and may not be copied or used without permission.

Limitation of Liability

Foldy Mop shall not be liable for:

• Indirect or incidental damages
• Losses resulting from misuse of products
• Technical issues or temporary website unavailability

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Contact Us

For any questions regarding these Terms of Service, contact us:

• Email: pearlezas@gmail.com
• WhatsApp: 9539348384
• Instagram: @officialfoldymop

Shipping Policy

Effective Date: May 13, 2026

Thank you for shopping with Foldy Mop. We are committed to delivering your orders safely and on time.

Order Processing

• Orders are usually processed within 1–3 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery timelines:

• Kerala: 2–5 business days
• Other locations in India: 4–8 business days

Delivery times may vary depending on courier availability and location accessibility.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.
• Free shipping offers may be available on selected orders or promotions.

Order Tracking

Once your order is shipped, tracking details may be shared through:

• SMS
• WhatsApp
• Email

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Courier service issues
• Incorrect shipping information

If your package is significantly delayed or lost, please contact us for assistance.

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for orders delayed or undelivered due to incorrect address or phone number provided by the customer.

Damaged Packages

If you receive a damaged package:

• Take clear photos/videos immediately
• Contact us within 24 hours of delivery

Contact Us

For shipping-related queries, contact us:

• Email: pearlezas@gmail.com
• WhatsApp: 9539348384
• Instagram: @officialfoldymop

Contact Information

Thank you for reaching out to Foldy Mop. We are here to help you with orders, support, returns, and general inquiries.

Customer Support

• Email: pearlezas@gmail.com
• WhatsApp: +91 9539348384
• Instagram: @officialfoldymop

Support Hours

• Monday to Saturday
• 9:00 AM – 6:00 PM (IST)

We aim to respond to all customer queries as quickly as possible.